The usual worries about identifying yourself, waiting times and data are cleared up here.
accountWhy does support ask for details if I am already logged in?+
Your registered e-mail address is enough to find the account, and a chat agent can match the name on it once you confirm a recent deposit or the last game you played. A password is never requested, by chat, mail or phone, so keep it to yourself.
accountWhat happens when the first reply does not help me?+
Reply to the agent with a short note saying the fix did not work, and the thread moves up to a senior handler. If that reply still leaves you short, a written complaint to
[email protected] gets looked at before anything else.
accountWhere do I send my documents and how long does it take?+
Documents are reviewed within 68 hours, and most clear well before that. You will see a message in your account the moment proof of identity, address and payment method are accepted, so there is no need to chase it.
accountWhat if I want my personal data deleted or copied?+
Ask
[email protected] for a copy of what is held about you, or for the account data to be erased, and the request is logged straight away. Erasure applies once any open balance and checks are settled, and you get a written reply.
accountDo I need to speak another language to get help?+
Agents answer in English, German, Finnish and Norwegian, so a New Zealand player can write in plain English and be understood at once. Say which language you prefer in the first message and the right person picks it up.
accountWhat if I need to take a complaint to the regulator?+
Every account here runs under the Anjouan Offshore Finance Authority, licence ALSI-362085, and that is the regulator to name if a complaint is not settled. The company behind it is Amok Casino LLC, number 209310, at Hombo Road, Mutsamudu.