Player Protection Tools

Control of Time and Money at Amok Casino

Gambling here is for adults aged 18 and over, and every Amok Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set your limit

Anjouan licensedOperating under license ALSI-362085 since 2016, audited by SIQ, GLI and iTech Labs

Quick Facts

Check the Essentials Before Your First Bet

Useful the moment you open your account and want the essentials without reading a long policy.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-362085

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Five Built-In Tools

Which Limits and Controls Sit in Your Account?

After this section you will know which five tools sit in your account and when each one helps.

Deposit ceilings

Deposit limits cap what you pay in over a span you choose. Switch them on before your first session, while you are still calm.

Chasing a bad session?

Loss limits stop a session once your net loss reaches a figure you set. Choose one if you notice you keep chasing a bad run.

When the clock slips

Session reminders nudge you at intervals you pick, so a quick spin does not become an evening. Set one when you lose track of time.

Need a short break?

Cooling-off periods block the account for a break you decide. Take one when play feels less like fun and more like a habit.

A firm stop

Self-exclusion closes your account to play for a long stretch. Use it when limits keep slipping and you want a firm stop.

At the Settings Screen

From Account Settings to a Confirmed Limit

This block settles the path from your account menu to a limit that is saved and visible.

Your own control panel

One section, all controls

Inside settings, look for the responsible gambling tab, where the five tools sit together. Confirm you are in the right place before changing anything.

Choose one, then set it

Pick deposit, loss or session time, depending on what you want to hold back. Read the field labels so the figure lands correctly.

Check it took effect

Save the change, then return to the settings screen and confirm the new limit is listed. If it is missing, contact support.

Choose how long your account rests

A pause of hours or days. A time-out sits in your account settings and puts play on hold for a set stretch. During a break of hours or days, deposits and play stop, though the balance stays yours. You can set it before a session, not after a rough one.

Can I cut this off for good? Self-exclusion closes your access entirely, for up to two years under this market's rules. You start it in the account, and it holds once it is on; it cannot be lifted early. Logging back in is not how it ends.

A stop that needs no queue. New Zealand keeps no national exclusion register, so your account is the place to lock yourself out. Start it in the settings and it stays. The Gambling Helpline Aotearoa answers around the clock, free, when you want a person to talk it through.

Three places to turn

Costs nothing, stays private

Reach for this when the play is weighing on you or on someone close.

Gambling Helpline Aotearoa

The national helpline takes calls from players and from worried whānau, free and confidential, at any hour, day or night. Staff talk you through what to do next, without judgement. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation offers free counselling, peer and cultural support through 18 clinics nationwide, for players and their families. Its freephone and text line run on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is the Health New Zealand information site for people who gamble and for those around them: signs of harm, practical tips and a finder for local support. safergambling.org.nz

A clearer view of your play

Spotting these early keeps a hobby from turning into a cost you did not choose. A limit set in your account, or a pause, is the simplest first move, and it works best while play still feels light.

If a few of these sound familiar, that is your cue to act.

Chasing a loss with a bigger deposit
Playing past the time you set
Keeping play hidden from your partner
Borrowing money to top up
Deposits creeping past your limit
Betting to fix a bad mood
Skipping things you used to enjoy

Plain answers

Questions You Ask When Play Stops Feeling Light

You will know how to close your account, pause it, and where limits live once saved.

Can I close my Amok Casino account for good?+

Yes. Email our support team at [email protected] to close your account permanently. They confirm the closure and your login stops working; one account per player stays the rule.

What does a cooling-off period change in my account?+

A cooling-off period in the account blocks play for the stretch you choose, while your balance and history stay put. Once that stretch ends, play is possible again on the same login unless you have set an exclusion instead.

Does self-exclusion here block me at other casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion you set sits inside your Amok Casino account only. Other casinos do not see it, which is why you may want to set one with each of them.

Can I end a self-exclusion before the period runs out?+

No. A self-exclusion runs for the whole period you chose and is not lifted early. Treat the length as your real answer, then pick the shortest stretch you would be comfortable living with.

Where do I change a limit after I have set one?+

Limits live in the same section of the account where you first set them, so you can revisit them whenever you like. Raising a limit is not instant, so set your ceiling before play, not after a loss.